Payment Options

Acceptable Payment Types

Lorena Water Department accepts cash, personal checks and money orders or you can make online payments. There is a fee for online payments.  City Hall no longer accepts credit cards, all credit card payments must be made online through the paya.com/paygov website.  This web address will direct you to The Payment Group.

*NOTE:  IF YOU DO NOT RECEIVE YOUR WATER BILL IN THE MAIL, YOU CAN CLICK THE LINK ABOVE and follow the instructions below for your balance due.  

Instructions for Paying Utility Bills Online

  1. Click on the paya.com/paygov link above.
  2. Select pay my utility bill.
  3. Enter utility account number using the dashes.
  4. Enter the amount you would like to pay
  5. Select “Continue”
  6. Verify the information you have entered. Notice the fees that are added for paying online 
  7. Select "Continue to Billing"
  8. Enter "Payee Info," complete "Confirmation," and you will receive a receipts when finished.

If you have any further questions about the process please call our office at (254) 857-4641.

You may also choose to sign up for bank draft payments. The City of Lorena will draft your account on or about the 15th of each month.

Bills are mailed the 1st day of the month. If you do not receive a bill by the 5th day of the month please contact City Hall for your balance due. When making online payments through your bank, please allow at least 7 days for processing. The City of Lorena is not responsible for late payments caused by the bank or post office delays.